Privacy Policy for Elmspire Retreat
At Elmspire Retreat, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, whether through our website, in person, or during your wellness and spa treatments.
Information We Collect
We collect various types of information to provide and improve our services to you, including:
- Personal Identification Information: Name, address, email address, phone number, and date of birth, collected when you book a service, register for an account, or subscribe to our newsletter.
- Health and Wellness Information: Relevant health history, allergies, specific conditions, and treatment preferences, which are crucial for tailoring our therapeutic massages, aromatherapy treatments, facial and skin care therapies, hydrotherapy sessions, hot stone therapy, reflexology, and body scrubs and wraps to your individual needs safely and effectively. This information is collected with your explicit consent.
- Payment Information: Details necessary to process payments for our services. We do not store full payment card details; these are processed securely by third-party payment processors.
- Usage Data: Information on how you access and use our online platform, such as your IP address, browser type, pages visited, and time spent on our site. This helps us understand user behaviour and improve our website's functionality.
- Communication Data: Records of your communications with us, including emails and phone calls, to help us manage enquiries and provide customer support.
How We Use Your Information
The information we collect is used for various purposes, including:
- Providing and Managing Services: To book, confirm, and provide your chosen wellness and spa treatments, including therapeutic massages, aromatherapy, facials, hydrotherapy, wellness consultations, hot stone therapy, reflexology, and body treatments.
- Personalisation: To tailor treatments and wellness consultations to your specific health needs and preferences, ensuring a safe and effective experience.
- Communication: To send you booking confirmations, appointment reminders, updates about our services, and promotional offers if you have opted in to receive them.
- Improving Our Services: To analyse service usage, conduct research, and gather feedback to enhance our treatment offerings, customer experience, and online platform.
- Security and Fraud Prevention: To protect our company, staff, and clients from fraudulent transactions and other illegal activities.
- Legal Compliance: To comply with legal obligations, respond to requests from public authorities, and enforce our terms and conditions.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal identification information to outside parties without your consent, except as described below:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, booking systems, marketing platforms, and IT support. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Consent: We may share your information with your explicit consent for any purpose not listed above.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Under data protection laws, you have certain rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided below.
Security Measures
We implement a variety of security measures to maintain the safety of your personal information when you place a booking or enter, submit, or access your personal information. These include physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your data protection rights, please contact us:
Elmspire Retreat
315 Willowbrook Lane
Suite 4A
Bath, Somerset
BA1 2NT
United Kingdom